Product Business Analyst

Chisinau Moldova

Tribe is a rapidly growing payments technology company on a mission to make the world of payments simple, secure and accessible. Tribe’s technology is built for today’s challenges and tomorrow’s opportunities. 

At Tribe, we dream of a future where payments innovation supports the day-to-day experiences that end-users crave. We focus on creating solutions that press ‘fast-forward’ on the innovation lifecycle, without compromising quality, operational value, or stability.

What would you do

• Understand customer requirements, in full and in the context of their business 
• Articulate detail to internal technology teams and turn these into actionable product requirements that drive value to the customer
• Collation of business requirements into a BRD format 
• To be able to understand the challenge or opportunity behind client requests and make informed suggests on the right way forward.
• Ability to upsell and see opportunities to recommend linked products and combined propositions from Tribe
• Ability to influence customers and colleagues at all levels
• Use common agile story definition terminology to ensure clear focus on the need, the context and the outcome of any given requirement (“if… then… when…” and “As a… I want… so that…”). 
• Addressing technical queries in a pre-sales capacity
• Set up Sandbox access 
• Use of API testing tools (i.e. Postman)  
• User persona definition and application - using common tooling (Miro, etc.) 
  • UX & UI reviews
  • Wireframing
  • User journey mapping 
• Market research & competitor analysis support

What we expect from you

• 3 - 5 years experience  
• Bachelor's degree in a technical field (Computer Science, Engineering, Information Technology, etc.). Advanced degrees or relevant certifications are a plus. 
• Previous work experience in the IT field or a similar role.
• Proven experience in pre-sales, technical consulting, or related roles, ideally within the financial services industry..
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Excellent communication and presentation skills, with the ability to convey complex technical concepts in a clear and concise manner.
• Strong problem-solving skills and the ability to think on your feet in client-facing situations.
• Customer-focused mindset with the ability to build strong relationships and understand client needs.
• Willingness to travel as needed for client meetings, presentations, and workshops.
• A quick learner and forward-thinker, ambitious to go beyond expectations.
• Positive attitude and high motivation
• Totally focused on delivering excellent services to our customers.
• Fluent in English (written and spoken).

We offer

• Official contract according to MD law;
• Ultra-modern office in the very center of Chisinau;
• Full paid training;
• Paid lunch;
• Fruits, coffee machine, and regular team buildings;
• Friendly environment;
• ...and much more