Hiring Manager

Justas Turonis

Head of IT Operations

Customer Operations Manager

Kaunas Lithuania

This is a great opportunity if you love combining technology, IT demand management, and customer relationships. You will spend a lot of time on your own, communicating with customers, you will have a lot of back-up from the product teams and their leaders. Your primary focus is a positive customer experience of IT services ensuring smooth Customer IT infrastructure changes, operating and continual service improvements of provided IT services.


What would you do

  • Provide technical support to assigned customers by analyzing their needs and requirements. 
  • Report on key customer success metrics such as product usage, customer satisfaction, and expansion. 
  • Communicate directly with customers in real-time to understand their goals, challenges, requirements, and any ongoing issues they may have. 
  • Ensure that customers have a smooth experience with minor new feature development. 
  • Collaborate closely with the product team, including developers and IT project development coordinators. 
  • Build and nurture strong relationships with customers, serving as a reliable advisor and champion for their success.


You are

  • Previous work experience in the IT field or a similar role would be nice.
  • We are looking for a person who is a quick learner and forward-thinker, ambitious to go beyond expectations;
  • Positive attitude, high motivation, and problem-solving skillset;
  • Totally focused on delivering excellent services to our customers;
  • Fluent in English (written and spoken).


We offer

We want people to thrive at Tribe - we believe that you do your best work when you feel your best. Everyone is different, that is why we provide flexible benefit packages tailored to your needs:

  • High performing teams. At Tribe we think outside the box, take ownership of what we do, aim high and deliver uncompromising quality. You will be surrounded by a smart and high-performing team with a collaborative mindset.
  • Health & Wellness. Health insurance package from the first day that you will join our team. Enjoyable daily lunches & Pizza Fridays. Variety of healthy snacks, fresh fruits and drinks in the office. Sport activities.
  • Level up. We constantly explore the possibilities within our industry and in the technology we build. To keep your minds curious we offer: Tribe Learning Days - time freely spent on self-education; Internal & External trainings; Tribe Learning library stocked with tech books; Learning & Development budget for conferences, trainings, podcasts, online courses, professional certifications.
  • Work - life balance. To increase your productivity we are offering a hybrid work model - you are able to plan your work partly from the office or remotely from your home. You are able to combine your work & vacations, so be ready to plan workations. For 2 weeks per year you can work from anywhere - and we mean anywhere! Extra days off for your health
  • Tribe Vibe & Culture. At tribe we foster a positive and fun working environment, which is called “tribe vibe”. Even if we work hard, we do not forget to party as well: be ready for legendary tribefest and winterfest parties, events for the tribe community every month, and regular team buildings in teams.
  • Office & Environment.  Open, creative and fun working environment in the brand new BLC2 business center with provided parking places. To relax your mind and body - table foosball, table tennis, and massage chair. If you mostly work from home - we offer you a home office budget to make your workplace comfortable.

Salary range for this position is 2410-3830 eur/monthly gross. The salary proposal depends on your competencies and seniority level.



A few Tribe perks

hybrid work-1learning day-1flexible benefits-1Casual perks-1tribe vibe-1workation-1team building



You can apply for this role by filling in the form below