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weare

thepaymentspeople

We are a group of payments people that have come together with a singular purpose; to make the world of payments simple and accessible to you. Imagine the latest payment technology in the hands of an award-winning team of industry experts. Just think what you could achieve. We offer you first-hand experience of delivering many of the most awesome fintech breakthroughs of recent years.

Our technology is modular which means it’s clever and special. We get things done and will relentlessly challenge every obstacle that appears in your path. Bring us your ideas and dreams and we’ll do everything in our power to make them happen.

We are Tribe, at your service.

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  • Meet our platform Isaac

    We’d like to introduce you to Isaac. The name was inspired by the fact that it’s both an Issuing and Acquiring processing platform. This makes Tribe the perfect choice for anyone who wants to do both without wasting time setting up separate agreements. One Licence, one set of scheme fees and no messing about.

  • Quick start

    We know you need things done fast. We offer a suite of products to get you set up and trading quickly including a digital wallet and app with built-in loading channels. We could even have you up and running in less than a month as part of our Fast Track programme. It’s triple quick.

  • Accelerate rapidly

    Once you are trading, we can help you grow quickly.

    • Launch an Affiliate Programme
    • Make more money - assign merchant fees, limits and restrictions so your programme is profitable
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Technology you will click with:
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We’re a family of remarkable people who listen, think and collaborate to imagine and build new solutions which help the payments community.

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Privacy Policy

This privacy policy sets out how Tribe Payments uses and protects any information that you give Tribe Payments when you use this website.

Tribe Payments is committed to ensuring that your privacy is protected. If you provide us with certain information by which you can be identified when using this website, then please be assured that it will only be used in accordance with this privacy statement.

Tribe Payments may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 2019.

What information might we collect

We may collect the following information:

  • Name and Job Title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or promotions

What will we do with that information

Tribe Payment’s requires this information to understand your requirements and provide you with a better service. Tribe Payments would also like this information for the following reasons:

  • For our internal records.
  • To improve our products and services where possible.
  • To send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or by mail. We may use the information to customise the website according to your interests.

How we use “cookies”

A cookie is a small text based file, given to you by a visited website. It helps identify you to that site and is saved by your web browser. Its purpose is to remember information about you. When you agree to the cookie, the file is added and the cookie will help analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and the web application can tailor its operations to you by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We will only use this information for statistical analysis purposes and then the data is removed from the system.

It is important to know that a cookie in no way gives us access to your computer or any information about you, other than the data you have chosen to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please be aware that this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites. The Tribe Payments privacy policy does not govern these sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal info

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@tribepayments.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact info@tribepayments.com or write to us at Tribe Payments Limited, The Shard | SE1 9SG | London

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly amend any information found to be incorrect.

Modular technology

Modular technology is an evolution in the way we can help you to build your payments solution. Just choose the modules that give you the right functionality, right now.

And if it’s not right any more, change it. Modular is always having exactly what you need. You’ll never be stuck with something you don’t want.

Give me cool stuff and make it snappy

Only want processing services or a payment gateway? No problem. Need a digital wallet right now but want to use a different processor? Just need acquiring? Sure. Snap them together and go to market.

When you want to change things, click additional modules into place. Unplug connections you don’t need. Link to new services and other providers. It really is that simple.

Don’t stop

Because our system is modular, the programming code is isolated. That means making changes is lower risk compared to legacy platforms.

And when a module needs updating, we’ll just replace it. It’s constant regeneration. We’ve broken the cycle of obsolete platform technology. Cool, huh?

Ground level to ground-breaking

Offer your customers everything from card processing, payment acceptance and settlement through to leading-edge technology including:

  • Customer chatbot technology
  • Face to Face KYC
  • The latest 3D Secure 2.0 and AI fraud prevention and detection tools
  • Machine Learning Fraud protection
  • Real-time Know Your Customer (KYC) possibilities with embedded Artificial Intelligence

Hungry for more Tribe tech?

Here are a few more facts for tech fans:

  • Restful APIs for improved resource management, tech stack efficiency and simple customer integration
  • Data centre is compliant with the latest PCI DSS level 1 (v3,2) data security regulations
  • Our servers work for you around the clock and around the world in the Tribe Cloud

Issue through Isaac

If you’re planning on issuing cards, you’ll want to offer the most widely accepted and fastest growing. Tribe is the first card payments platform to enable you to offer Visa, Mastercard and Union Pay cards.

People choose cards that solve specific needs. Whether you are offering cards to consumers or to business users, the closer you tailor your card to their exact needs, the more irresistible your offering will be.

You will also benefit from some great tools and options to help your card programme stand out and make money.

Another boring programme manager portal

Only joking. TribeHub grants you superhero powers to control your whole programme and expose hidden insights, whether you are issuing physical cards or virtual cards in a digital wallet.

Get close to your customers

Assign cards to groups and set rules that precisely control how your programme performs and match it to the needs of your customer. If you want to get technical, that means you can segregate and manage programmes with 12-digit sub-BINS. TribeHub also enables you to view transaction data with x-ray like vision.

Get even closer

Not only can you apply rules at group level, they can also be applied at individual card level for absolute control. The more control you take, the closer you get to your customers. Build a deep, meaningful and profitable relationship with your customers through website, app or customer service portal including live chat.

Make money

Control when and how fees are applied to keep your customers happy and your business profitable through TribeHub. Tailor fees and how they are applied to support your business model and brand promise. Send marketing newsletters to upsell your services or promote a referral campaign.

Risk if you want it

Is your business model based on accepting a higher level of risk in certain scenarios? If so, we can connect you directly into the transaction process, so you can make the final authorisation decision. Address new markets and liberate the underserved. Run free and change the world!

Security always

Stay ahead of fraud with the latest 3D Secure 2.0 and fraud detection powered by Artificial Intelligence. Every virtual card created for digital wallets has built-in compliance with PCI security regulations.


Acquirer processing

Give your customers the ability to accept the most popular and fastest growing types of card payment in the world. Then sprinkle some tasty toppings that your customers and their account holders will find simply irresistible.

You can offer the ability to accept payments online or in mail/telephone order environments:

  • Accept credit and debit cards from global super brands Mastercard, Maestro, Visa plus one of the fastest growing card brands in the world, Union Pay
  • Do business in all the currencies supported by your chosen card schemes

Cardholder benefits

Your customers can offer their cardholders benefits including:

  • Real-time person to person payments using Mastercard MoneySend and Visa Fast Funds
  • Improved transaction information from dynamic descriptors that include additional data from sectors including car rental, airlines and hotels for easier cardholder reference
  • Ability to set recurring payments and subscriptions

Your customers can also offer partial authorisations that save their cardholders inconvenience and embarrassment. Instead of declining a transaction that takes a cardholder over their limit, they can use the funds available on their card to partially pay and use an alternative method to cover the outstanding amount.

Programme Management tools

And of course, there are management tools that give your customers the ability to control their programmes from setting and customising fees to managing those annoying yet inevitable chargebacks.

Plug and play

There’s good news if you want to connect our acquirer processing, or any other Tribe service, to your existing Gateway. Unlike some legacy systems, we use Restful JSON APIs. In English, that means you don’t need to waste time and money working out how to integrate lots of bespoke file formats to make all the techy bits play nicely together.

Security and compliance

  • All cardholder data is tokenised which turns it into an encrypted format that’s virtually impossible for bad guys to crack
  • Transactions can be verified by 3D secure technology (verified by Visa, MasterCard SecureCode)
  • Full PCI Compliance is made possible by our clever multi-layer fail over datacentres

Tribe Gateway

Be super selective

Bringing your payment programme to life can involve a lot of different service providers and partners doing many different things. The more experienced you are, the more selective you’ll be about who does what. You need a gateway that throws open the door to a world of choices rather than limiting who you can do business with.

Visa MasterCard Unionpay Skrill neteller paypal

Our Gateway enables you to integrate with a huge choice of:

  • Card types; Visa, Mastercard, Maestro and Union Pay
  • Acquirers
  • Payment processors
  • Alternative payment methods

It can also provide you with:

  • a huge number of payment types and credit card acquirers around the world
  • PCI-DSS solutions, reducing the merchant’s PCI footprint
  • a token system that acts as a substitute for credit card data
  • a range of interfaces
  • optional modules such as debtor management, risk management and much more

You own and can personalise the complete user experience without the headache of bringing all the complicated operational and compliance responsibilities in-house.

No strings attached

Like all aspects of our offering, the Tribe Gateway is modular. If you are a PSP or ISO, you might want just our Gateway with no strings attached. You could even be an established acquiring bank that’s looking for a way to broaden its offering. Seriously, not a problem.

Full-on control

You’ll see and control everything through our Gateway dashboard. Every aspect of your transactions will be visible including external partner activity such as PayPal transactions.

TribeInteract; our digital wallet

Forget what you know about digital wallets. Amaze your customers with our white-labelled digital wallet for fiat or crypto currencies that are stacked with cool features that you and your customers will love.

  • Multiple load options
  • Built-in customer communication capabilities
  • Digital wallet app is included
  • Connects to any processor

Digital wallet

Our digital wallet has been lovingly hand-crafted to give your customers control over their spending and a great user experience. Here’s a few things they can do via a web portal or mobile app:

  • Add lots of cards – as many as they like
  • Real-time KYC with Artificial Intelligence fraudulent document detection
  • Transfer funds between cards
  • See real-time exchange rates
  • View account and transaction details
  • And coming soon - Banking services including Faster Payments, IBAN, Direct Debit, Standing Order, SEPA Payments

A full digital account system that:

  • Can be ready in a just a few weeks
  • Connects to your chosen processor and other payments methods
  • Takes away the burden of compliance with PCI security rules

Product Team

To be honest, we don’t really think of what we do as products. They are more like lightning bolts of commercial wizardry. We should really have these guys in Harry Potter outfits.

Quality Assurance Team

The Quality Assurance team are always quick to spot anything out of the ordinary that might cause trouble.

Commercial & Partnerships Team

Because many of us like to sit in front of computers inventing things all day, we really need our Commercial & Partnerships team. These people go outdoors, meet people and have grown-up business meetings.

Tribe Leader

Suresh is the leader of our Tribe. Just like our platform, Suresh is also a modular construction. However, unlike our platform his head and mobile phone are a single module and apparently cannot be separated, ever.

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