Technical Support Specialist

Hiring Manager

Justas Turonis

Head of IT operations

Technical Support Specialist

Kaunas Lithuania

Tribe Payments, a modern payments processor and technology company, is looking to continue its rapid expansion in the payments market. Tribe Payments is a group of people who have come together with the singular purpose of making the world of payments simple and accessible. Join our ever-growing Tribe Payments team as a Technical Support Specialist in our products and help us change how this market perceives payments.

What would you do

Address support tickets from various teams, providing timely technical assistance.
Act as the main point of contact for internal clients, resolving technical inquiries and issues.
Collaborate with the development team to create and manage tasks for technical issue resolution.
Assist the IT Project Manager during tech support calls and discussions with implementation, operations, and business teams.
Monitor task progress, address issues, and communicate with stakeholders.
Participate in daily stand-up meetings, contribute to backlog reviews, and analyse provider announcements.

You have

Previous work experience in the IT field or a similar role.
Problem-solving skills to analyse and discuss potential solutions with the development team.
Team player attitude, interpersonal skills, excellent communication, and time management.
Extreme attention to detail.
Proficiency in English.
If you are passionate about the tech world, we are the best match ever!

We offer

We want people to thrive at Tribe - we believe that you do your best work when you feel your best. Everyone is different, that is why we provide flexible benefit packages tailored to your needs:

High-performing teams. At Tribe, we think outside the box, take ownership of what we do, aim high and deliver uncompromising quality. You will be surrounded by a smart and top-performing team with a collaborative mindset.
Health & Wellness. Health insurance package from the first day you join our team. Enjoyable daily lunches & Pizza Fridays. Variety of healthy snacks, fresh fruits and drinks in the office.
Level up. We constantly explore the possibilities within our industry and in the technology we build. To keep your minds curious, we offer: Tribe Learning Days - time freely spent on self-education; Internal & External trainings; Tribe Learning library stocked with tech books; Learning & Development budget for conferences, trainings, podcasts, online courses, professional certifications.
Work - life balance. To increase your productivity, we are offering a hybrid work model - you can plan your work partly from the office or remotely from your home. You can combine your work & vacations, so be ready to plan workations. For 14 days per year, you can work from anywhere - and we mean anywhere! Extra days off for your health, shorter summer days, and birthday days off.
Tribe Vibe & Culture. At Tribe, we foster a positive, fun working environment, which we call “tribe vibe”. Even though we work hard, we do not forget to party as well: be ready for legendary tribefest and winterfest parties, monthly tribe community events, and regular team-building.
Office & Environment. Open, creative and fun working environment in the brand new BLC2 business centre, with provided parking spaces. To relax your mind and body - table foosball, table tennis and massage chair. If you mostly work from home, we offer you a home office budget to make your workplace comfortable.