Use Cases
How Tribe helped this UK e-money provider take control of its payments future
At Tribe, we are committed to building relationships that give our clients the confidence to create and seize new opportunities across the entire payment ecosystem. That’s why, when an e-money technology provider had ambitions to grow but felt held back by a legacy provider, we were delighted to step in.
The Challenge
The e-money provider was already working with a large legacy provider but felt that, as a smaller client, they were often overlooked and not given the support they needed.
With strong ambitions for growth, the company decided that they needed to work with a more agile and like-minded partner – one that would prioritise their goals and build a mutually beneficial relationship. They needed a new issuer processor who could integrate with their own technology and give them the same levels of commitment and service that they provided to their own clients.
Tribe's Solution
Following a peer recommendation, the provider opened talks with Tribe and quickly realised that this was the partnership that they’d been looking for.
Tribe’s deep payment expertise freed them from the constraints of legacy technology, enabling them to take back complete control of their payments infrastructure for future growth and development.
Top notch tech – As technology experts themselves, the provider was impressed with Tribe’s state-of-the-art solutions – from agency banking, acquiring, to foreign exchange.
Platform flexibility – Tribe’s flexible, modular, cloud-based platform allowed the e-money provider to evolve and enhance their payment products with ease – without compromising on speed, scalability, or security – delivering the resilience and reliability their end users depend on.
A strong partnership – Tribe’s open communication, fast response times, and dedicated support laid the foundation for a successful long-term collaboration – giving this provider new confidence in their future.
Find more about the solution related to this case study:
The Client
This UK-based of e-money-as-a-service provider serves a wide range of clients, from start-ups to enterprise businesses. With a strong focus on leveraging technology to easily integrate with their client’s existing products, the company prides itself on delivering exceptional customer service.
As a young, growing business, they were seeking new ways to strengthen their capabilities, support their expanding fintech client base, and take full control of their payments potential.
"Working with Tribe means both we and our customers have the flexibility and choice needed to put together innovative products – all built on reliable, resilient technology. The relationship we have with the entire team at Tribe is excellent. There’s a real attention to detail, and they always make us feel special. Lines of communication are always open but there is a strong mutual respect. This is especially helpful if any problems do arise, we can quickly work together towards a solution."
Chief Executive Officer, UK e-money provider
LinkedIn: Tribe Payments
.png?width=137&height=90&name=Payments%20Awards%20(1).png)
.png)